The service call to repair our TV was one of the most positive "service experiences" my wife and I have ever had. Your technician, Jonathan, was on time (in fact early), courteous, knowledgeable and prepared to do the job. In short order he correctly diagnosed the problem and quickly had the TV working again. We definitely will use Crown TV, if we have the need and will recommend your company to our friends. Thanks for providing the type of outstanding service that used to be the "standard." March 2010
Matt just came and installed the lamp, picture looks good, like new...thanks for the great service! April 2010
You went out of your way to help me solve the problem that wasn't even my television. Thank you!! October 2009
Jonathon came to the house today and fixed the set. He was right on time and really great. We don't see this kind of service very often and really appreciate it. - Barbara B Sept 2009
I just wanted to thank you and your employees for your exceptional service. I had my optical block replaced on my Sony TV by Matt. He was courteous, professional and very knowledgeable. He, as well as your business, went above and beyond in repairing my TV. I would definitely call Crown TV again for service, as well as recommend them to anyone. Thank you! -Ryan G August 2010
Matt was very professional and friendly. Thank you for the great service! - Ken L August 2010
I had a 3.5 year old Mitsubishi big screen that suddenly developed trouble with the light engine. I contacted Mits customer service and had a new engine sent out free of charge. It was 6 months past the extended warranty period and with a little convincing they agreed to provide the part, but I would have to hire a local Authorized repair center to install it due to the liability of electric shock. I agreed since the install would be warrantied as well. I subsequently contacted Crown TV and explained the situation. I very impressed with the person who answered the phone. He was very responsive to a few of my requests and made it a priority to watch for the paperwork. Needless to say, once the authorization came through for the diagnostic they were quick (as in the next day) to send a technician. Once he made the determination, they expedited the call immediately. Long story short, the day the part came in, they were at the house and installation was all of 30 minutes! I was VERY impressed; the technician knew his stuff! Fast forward a few months later and I get a refund check from them for diagnostic. I didn't even realize that I had initially paid for the diagnostic with the repair, which wasn't that much to begin with. Anyway, I just wanted to thank them for following through with what they said they would do, when they said they would do it. It's seldom that consumers get to deal with companies that are this organized. They made what would normally be a hassle into an experience that revives faith in our local businesses. Thank you, Bryan A 10/1/10
Matt was professional and exhibited superior customer service - thank you! - Debbie A March 2011